Why can't standard RAID recovery tools read Drobo drives?

BeyondRAID is a proprietary block-level virtualization layer that does not use standard Linux mdadm, Windows dynamic disks, or any open RAID format. It combines thin provisioning, variable stripe widths, and a custom metadata structure that maps logical blocks to physical locations across mixed-capacity drives. Standard RAID tools like R-Studio or mdadm cannot interpret this layout natively, and severe metadata corruption often requires manual hex-level reconstruction.

Drobo Data Recovery

Drobo Inc. filed for bankruptcy in 2022 and was liquidated under Chapter 7 in 2023, leaving these BeyondRAID units with no manufacturer support. BeyondRAID is a proprietary storage format that cannot be read by standard RAID recovery tools. We image each drive independently, parse the BeyondRAID metadata tables, and reconstruct your volume offline. Free evaluation. No data = no charge.

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Author01/10

Written by

Louis Rossmann

Founder & Chief Technician

Updated July 10, 2026

11 min read

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What Customers Say

4.9 / 51,837 Google reviewsverify on Google Maps

March 20, 2024

“All I can say is.. WOW. I spilled water on my laptop and couldn't find anywhere that would fix it, I kept thinking I would have to pay $1000+ for data recovery (always backup your files, kids) and thankfully I found Rossmann! I mailed it in right away! They do water damage, no problem. Patrick was great and super helpful through the process and made everything smooth sailing. They also fixed my Mac within 48 hours and shipped it right back out to me. It was like all I did was shutdown the computer!”

Hannah Hutchinson

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October 7, 2018

“They are the best! My daughter spilled water on her keyboard. Apple store would charge $750 even though we still are in warranty saying they don't cover water damage. Rossmann group fixed it would Q-tips and didn't charge me anything! just told me "next time bring in something really broken". Will tell all my friends to go here for tech need!”

Anita Xu (LittleBu)

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October 25, 2023

“These guys are awesome! Called a bunch of shops around San Antonio and they all said the whole motherboard would need to be replaced after I spilled water on mine and it would cost me around 1000$ to fix it, not only that, all my data would be lost (might as well buy a new laptop).”

Constantin Startev

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March 25, 2021

“Sent my Mac for a water damage charging port and the transaction was transparent I’ve received a proposal and my computer is living again after Apple told me it couldn’t be repaired and the repair would cost so much I would be better buying a new one.”

Yurisbel Jimenez Bermudez

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What Is BeyondRAID02/10

What Is BeyondRAID and Why Does It Complicate Recovery?

BeyondRAID is Drobo's proprietary block-level virtualization layer that combines thin provisioning, single or dual disk redundancy, and support for mixed-capacity drives into a format no standard recovery tool can read.

Traditional RAID arrays (mdadm, hardware RAID controllers) use fixed stripe sizes and predictable parity rotation. A trained engineer with Data Extractor Express RAID Edition can detect these parameters and reconstruct the array.

BeyondRAID discards this model. It uses a thin-provisioning allocator that maps logical blocks to physical extents across drives, with variable stripe widths that change based on the number and size of installed drives.

When a Drobo is healthy, the chassis firmware manages this mapping transparently. When the chassis fails, the firmware becomes corrupted, or multiple drives degrade simultaneously, that mapping becomes inaccessible through normal channels.

Recovery requires parsing the BeyondRAID metadata tables directly from the raw drive images to reconstruct the logical-to-physical block map. This image-each-member-then-parse workflow runs entirely in-house at our Austin, TX lab and mirrors our broader NAS data recovery work, where every member drive is imaged offline before any array is reconstructed.

Drobo's thin provisioning adds another layer of complexity. The logical volume presented to the host (via USB, Thunderbolt, or iSCSI) can be 16TB or 64TB regardless of actual physical capacity.

Only allocated extents contain real data; the rest are unallocated space that the allocator would fill as data grows. The recovery process must distinguish allocated extents from unallocated space using the thin-provisioning bitmap stored on the member drives.

BeyondRAID is genuinely closed-source. It isn't Linux md-raid with a wrapper, and standard mdadm or hardware-controller tools can't read it.

The two structures that decide whether a recovery succeeds are the BeyondRAID Data Allocation Table (DAT), which records where every logical block actually lives across the member drives, and the thin-provisioning bitmap, which separates real allocated data from sparse empty space. We pull both out of the raw sector-by-sector images and rebuild the map by hand.

If you want the byte-level version of how we parse the BeyondRAID Data Allocation Table, that walkthrough covers the DAT layout, the thin-provisioning bitmap, and the variable stripe geometry in depth.

Drobo Product Lines03/10

Which Drobo Models Can Be Recovered?

Drobo sold both NAS (network-attached) and DAS (direct-attached) models across consumer, prosumer, and enterprise product lines. All use the same BeyondRAID engine. The recovery process is identical regardless of model.

Consumer DAS

Drobo 5C: 5-bay USB-C (USB 3.0). Successor to the 4-bay third-generation Drobo. Consumer-grade with single or dual disk redundancy.
Drobo 5D / 5Dt / 5D3: 5-bay Thunderbolt 1 (5D), Thunderbolt 2 (5Dt Turbo Edition), or Thunderbolt 3 (5D3). Targeted at Mac creative professionals for video editing and photography storage.
Drobo 8D: 8-bay Thunderbolt 3. High-capacity prosumer unit. Dual disk redundancy available.

NAS Models

Drobo 5N: 5-bay Gigabit Ethernet NAS. Successor to the Drobo FS network model. Runs Drobo Apps for additional services.
Drobo 5N2: 5-bay dual Gigabit Ethernet with internal battery for cache protection. The last consumer NAS model Drobo released before bankruptcy.

Enterprise / B-Series

B800i: 8-bay iSCSI SAN. Desktop form factor with optional rackmount kit. Used in small business server rooms and video production studios.
B800fs / B810n: 8-bay NAS and file-sharing appliance. Enterprise-focused with dual network interfaces.
B1200i: 12-bay iSCSI SAN. Drobo's largest enterprise unit. Rare, but we have recovered data from B1200i arrays.

Common Failure Modes04/10

What Are the Common Drobo Failure Scenarios?

Drobo failures fall into three categories: chassis electronics failure, BeyondRAID metadata corruption, and individual drive degradation. The bankruptcy makes every failure type worse because replacement parts and firmware updates no longer exist.

Chassis Power Supply or Controller Board Failure

The Drobo chassis contains a power supply and a custom controller board that manages BeyondRAID. Power surges, capacitor aging, or board-level shorts can kill the chassis while the drives remain healthy. Since Drobo is bankrupt, replacement chassis are limited to used units on eBay with no warranty. We bypass the chassis entirely by imaging drives directly.

All Red LEDs After Power Loss

A sudden power loss during a write operation can corrupt the BeyondRAID metadata tables. The chassis detects the inconsistency and refuses to mount the volume, displaying all red drive bay LEDs. The drives contain valid data, but the on-disk mapping tables need reconstruction from the raw metadata structures.

Firmware Corruption

Drobo firmware lives on internal flash storage, separate from the data drives. Corrupted firmware prevents the chassis from booting and assembling the BeyondRAID volume. With no manufacturer firmware downloads available, a firmware-bricked chassis is permanently non-functional. The data on the drives is unaffected.

Multiple Drive Failures During Rebuild

BeyondRAID supports single or dual disk redundancy (similar to RAID 5 or RAID 6). If a second drive fails during a rebuild with single disk redundancy, or a third drive fails with dual, the volume becomes inaccessible. We image all members and reconstruct from available redundancy and data extents.

Drive Migration Failure

Users attempting to move a drive pack to a replacement chassis sometimes trigger a BeyondRAID revalidation that fails partway through. A partial migration can leave the metadata in an inconsistent state, with some tables referencing the old layout and others partially updated. This requires careful metadata analysis to resolve.

Aging Drives With No Replacement Path

Many Drobo units have been running the same drives for 5 to 10 years. BeyondRAID allowed hot-swapping a failed drive for a fresh one, but users who delayed replacements now face cascading failures as multiple aged drives degrade simultaneously. Each weak drive must be stabilized and imaged before reconstruction.

The all-red-LEDs pattern is the one most owners hit first. When every bay light turns red and the unit drops into a reboot loop, the chassis is telling you it can't assemble the BeyondRAID volume from the metadata on the drives.

The data is still on the platters; the firmware just can't read its own map.

For a bay-by-bay reading of what each light color means and how we image around a chassis that won't mount, see the blinking-red-light recovery walkthrough.

Do not attempt a chassis swap without imaging first. A failed migration or interrupted rebuild on a replacement chassis can overwrite BeyondRAID metadata and reduce recovery chances. Remove drives, label each bay position, and contact us before trying anything.

Drobo Not Mounting05/10

Why Won't My Drobo Mount or Appear in Drobo Dashboard?

Your Drobo will not mount or appear in Drobo Dashboard when the chassis fails to enumerate to the host at all; the unit never shows up on USB, Thunderbolt, or iSCSI. That is a different failure from all-red LEDs, where the chassis powers up but cannot assemble the BeyondRAID volume. A non-enumerating chassis points at the electronics, not the drives, and the data on the platters is unaffected.

The all-red-LED scenario means the chassis is alive and actively reporting that it can't read its own BeyondRAID map. The not-detecting scenario is one step earlier: the host never sees a Drobo at all.

When the chassis is dead, the firmware that manages the BeyondRAID logical-to-physical mapping is unreachable, so there is no normal path to the data; the mapping itself still lives on the member drives untouched. Recovery bypasses the dead chassis, images each drive offline, and parses the BeyondRAID Data Allocation Table and the thin-provisioning bitmap from the raw sector-by-sector images.

Controller PCB Death: The custom controller board that runs BeyondRAID can fail from capacitor aging, board-level shorts, or surge damage. A dead controller cannot present the volume to the host, so the Dashboard sees nothing. The drives and their on-disk metadata are intact.
USB / Thunderbolt Bridge Failure: The bridge chip that connects the internal storage to the external USB-C, Thunderbolt, or network interface can die independently of the rest of the board. The unit may even power its bay LEDs while never enumerating to the operating system.
Power Supply Failure: A failed internal PSU or a dead external power brick leaves the chassis unable to spin up the drives or boot the controller. The host sees no device because nothing inside the chassis is running.
Firmware Boot Failure: Drobo firmware lives on internal flash separate from the data drives. If that firmware fails to boot, the chassis never finishes initializing and never enumerates. With no manufacturer firmware downloads after the liquidation, a boot-failed chassis cannot be reflashed back to health; recovery happens off the drives, not through the box.

Do not run Migrate or Repair on a donor chassis after a metadata crash. Selecting Migrate or Repair on a different enclosure can prompt a fresh BeyondRAID install that permanently overwrites the remaining data partitions. There is no current-production replacement enclosure, which makes a bad migration unrecoverable. Remove the drives, label each bay position, and image first.

Recovery Process06/10

How We Recover Data from a Failed Drobo

Drobo recovery requires bypassing the proprietary chassis entirely. We work directly with cloned drive images and reconstruct the BeyondRAID layout from raw metadata.

Free evaluation: We document your Drobo model (5N, 5N2, 5D, 5C, 5D3, 8D, B800i, B1200i), the number and sizes of installed drives, the LED pattern, and any prior recovery or chassis-swap attempts.
Write-blocked imaging: Each member drive is removed from the Drobo chassis and connected through a hardware write-blocker. We image with PC-3000 or DeepSpar, using head maps and conservative retry settings. Drives with clicking, beeping, or other mechanical symptoms receive head swaps in our clean bench before imaging begins.
BeyondRAID metadata parsing: We locate and extract the BeyondRAID layout tables from the cloned images. These tables contain the thin-provisioning allocation bitmap, the extent map linking logical blocks to physical locations, and the redundancy configuration (single or dual disk protection). The exact on-disk format of these tables, and why no off-the-shelf tool can read them, is broken down in our BeyondRAID reconstruction process.
Volume reconstruction: Using the parsed metadata, we reconstruct the logical volume by mapping each allocated extent back to the correct physical blocks across all member images. The result is a single contiguous virtual volume that contains the original filesystem.
Filesystem extraction: On direct-attached models the host operating system formats the BeyondRAID volume, so the reconstructed volume is typically NTFS (Windows) or HFS+/APFS (Mac). Network-attached models format their own internal volume as EXT3 or EXT4. We mount the reconstructed volume, extract files, and verify integrity against your priority file list.
Delivery: Recovered data is copied to a target drive, verified, and shipped back. Working copies are purged on request.

Typical timing: 5-bay Drobo with healthy drives: 3 to 5 days. Units with mechanical member failures or partially corrupted metadata: 4-8 weeks, depending on donor part sourcing and metadata complexity. A +$100 rush fee to move to the front of the queue is available to move to the front of the queue.

Technical Deep Dive: BeyondRAID Architecture07/10

BeyondRAID Architecture: How It Works Under the Hood

BeyondRAID uses thin provisioning, variable stripe widths, and mixed-capacity drive support to create a logical volume that no standard recovery tool can parse. The chassis firmware manages the mapping from logical blocks to physical extents. When the chassis fails or metadata corrupts, recovery requires parsing the BeyondRAID metadata tables directly from raw drive images.

This section covers the technical internals of BeyondRAID for IT administrators and advanced users. Understanding these internals explains why Drobo recovery is more complex than standard RAID recovery.

Thin Provisioning: BeyondRAID presents a virtual volume far larger than the physical capacity. A 5-bay Drobo with 20TB of raw storage might present a 64TB logical volume to the host OS. Extents are allocated on demand as data is written. The thin-provisioning bitmap tracks which extents are allocated and which are free. Recovery must parse this bitmap to locate real data and ignore unallocated space.
Variable Stripe Width: Standard RAID uses a fixed stripe size (64KB, 128KB, 256KB). BeyondRAID adjusts stripe width dynamically based on the number of drives and their capacities. When a user adds or replaces a drive, the stripe layout can change across the volume. This means the physical block mapping is not uniform; it varies by region and by the drive configuration at the time each region was written.
Mixed Capacity Support: BeyondRAID divides each drive into zones based on the smallest common capacity and the remaining extra capacity. For example, in a 5-bay unit with three 4TB and two 8TB drives, the first zone uses all five drives with 4TB each (20TB raw with parity). The second zone uses only the two 8TB drives' remaining 4TB each. Each zone has its own redundancy parameters and stripe layout.
Redundancy Modes: BeyondRAID offers single disk redundancy (functionally similar to RAID 5 parity) and dual disk redundancy (similar to RAID 6). The redundancy mode affects how many simultaneous drive failures the volume can tolerate. Single disk redundancy: one drive. Dual disk redundancy: two drives. These settings are configured per-volume in the Drobo Dashboard, and the choice is recorded in the BeyondRAID metadata on disk.

Drobo Bankruptcy Status08/10

Why the Drobo Bankruptcy Makes Recovery Urgent

Drobo Inc. filed for Chapter 11 bankruptcy in 2022 and converted to Chapter 7 liquidation in 2023, ending all product development, firmware updates, technical support, and warranty service. No replacement chassis are manufactured. Recovery engineers cannot reference official documentation for the on-disk format. Third-party labs with BeyondRAID experience are the only option.

Drobo Inc. (originally Data Robotics, Inc.) filed for Chapter 11 bankruptcy in 2022 and converted to Chapter 7 liquidation in 2023. The company had been struggling financially for years, and the liquidation ended all product development, firmware updates, technical support, and warranty service.

For Drobo owners, the bankruptcy creates three immediate problems:

No firmware updates: Security patches and bug fixes are permanently unavailable. Known firmware issues that could cause data loss will never be addressed.
No replacement chassis: New Drobo chassis are not manufactured. Used units on secondary markets have unknown histories and may have their own firmware or hardware problems.
No documentation: Drobo's knowledge base, support forums, and technical documentation have been partially or fully taken offline. Recovery engineers working with BeyondRAID metadata cannot reference official documentation for the on-disk format.

The combination of aging hardware, no manufacturer support, and a proprietary data format means that every day a failing Drobo continues to run is a day closer to unrecoverable data loss. Drives that are 5 to 10 years old are statistically more likely to experience read errors, head degradation, or motor failure.

If you have a Drobo that is still operational, migrating your data to a supported platform (Synology, QNAP, or a standard server) is the safest long-term strategy. If your Drobo has already failed, contact us for a free evaluation.

Legacy Models Have a Finite Parts Supply

The oldest units are the most exposed. The second-generation Drobo, the Drobo Pro, the Drobo FS, and the Drobo 5N are now more than ten years old, and the liquidation means no new controller PCBs or power supplies are being manufactured for any of them.

When the electronics in a Drobo Pro or a Drobo FS fail, the only replacement chassis come from the used market; those donor units carry unknown histories, may have their own aging capacitors or firmware faults, and exist in finite numbers that only shrink over time.

That matters for recovery because a failed chassis on a model this old cannot be repaired with new parts and cannot be reflashed from an official firmware image. The data on the member drives is still readable through offline imaging and BeyondRAID metadata parsing, but every donor chassis that disappears from the secondary market is one fewer option for anyone who needs the original hardware in the loop.

Acting on a failed Drobo Pro, Drobo FS, or 5N while the drives still spin avoids stacking a hardware-sourcing problem on top of a metadata-reconstruction problem.

Pricing09/10

How Much Does Drobo Recovery Cost?

Drobo recovery uses two-tiered pricing: a per-member imaging fee based on each drive's condition, plus a BeyondRAID reconstruction fee. If we recover nothing, you owe nothing.

Per-Member HDD Pricing Tiers

Each member drive in your Drobo is imaged and priced individually using our standard HDD tier structure. The condition of each drive dictates which tier applies. Your total combines the per-drive tier for every member plus one BeyondRAID reconstruction fee.

Low complexity
Simple Copy
Your drive works, you just need the data moved off it
Functional drive; data transfer to new media
Rush available: +$100
$100
3-5 business days
Low complexity
File System Recovery
Your drive isn't recognized by your computer, but it's not making unusual sounds
File system corruption. Accessible with professional recovery software but not by the OS
Starting price; final depends on complexity
From $250
2-4 weeks
Medium complexity
Firmware Repair
Your drive is completely inaccessible. It may be detected but shows the wrong size or won't respond
Firmware corruption: ROM, modules, or translator tables corrupted; requires PC-3000 terminal access
CMR drive: $600. SMR drive: $900.
$600–$900
3-6 weeks
High complexity
Most Common
Head Swap
Your drive is clicking, beeping, or won't spin. The internal read/write heads have failed
Head stack assembly failure. Transplanting heads from a matching donor drive on a clean bench
50% deposit required. CMR: $1,200-$1,500 + donor. SMR: $1,500 + donor.
50% deposit required
$1,200–$1,500
4-8 weeks
High complexity
Surface / Platter Damage
Your drive was dropped, has visible damage, or a head crash scraped the platters
Platter scoring or contamination. Requires platter cleaning and head swap
50% deposit required. Donor parts are consumed in the repair. Most difficult recovery type.
50% deposit required
$2,000
4-8 weeks

Hardware Repair vs. Software Locks

Our "no data, no fee" policy applies to hardware recovery. We do not bill for unsuccessful physical repairs. If we replace a hard drive read/write head assembly or repair a liquid-damaged logic board to a bootable state, the hardware repair is complete and standard rates apply. If data remains inaccessible due to user-configured software locks, a forgotten passcode, or a remote wipe command, the physical repair is still billable. We cannot bypass user encryption or activation locks.

No data, no fee. Free evaluation and firm quote before any paid work. Full guarantee details. Head swap and surface damage require a 50% deposit because donor parts are consumed in the attempt.

Rush fee: +$100 rush fee to move to the front of the queue
Donor drives: Donor drives are matching drives used for parts. Typical donor cost: $50–$150 for common drives, $200–$400 for rare or high-capacity models. We source the cheapest compatible donor available.
Target drive: The destination drive we copy recovered data onto. You can supply your own or we provide one at cost plus a small markup. For larger capacities (8TB, 10TB, 16TB and above), target drives cost $400+ extra. All prices are plus applicable tax.

The prices above are for standard hard drives, which covers most jobs. Helium-sealed drives (for example WD or HGST Ultrastar He and Seagate Exos X) must be resealed and refilled with helium in-house after the chamber is opened, so they price higher, in the $200–$5,000+ range. See helium drive pricing.

BeyondRAID Reconstruction

Metadata parsing and volume assembly from the cloned members. Added once per array on top of the per-member imaging above.

$400-$800

The same per-member imaging plus array-reconstruction structure applies across multi-disk NAS units; for the wider breakdown of how NAS array recovery is priced, including Synology and QNAP systems, see our NAS recovery pricing page.

Data Recovery Standards & Verification

Our Austin lab operates on a transparency-first model. We use industry-standard recovery tools, including PC-3000 and DeepSpar, combined with strict environmental controls to maintain drive integrity. This approach allows us to serve clients nationwide with consistent technical standards.

Validated Clean Zone

Open-drive work is performed in a ULPA-filtered laminar-flow bench, validated to 0.02 µm particle count, verified using TSI P-Trak instrumentation.

Transparent History

Serving clients nationwide via mail-in service since 2008. Our lead engineer holds PC-3000 and HEX Akademia certifications for hard drive firmware repair and mechanical recovery.

Media Coverage

Our repair work has been covered by The Wall Street Journal and Business Insider, with CBC News reporting on our pricing transparency. Louis Rossmann has testified in Right to Repair hearings in multiple states and founded the Repair Preservation Group.

Aligned Incentives

Our "No Data, No Charge" policy means we assume the risk of the recovery attempt, not the client.

Technical Oversight

Louis Rossmann

Our engineers review all lab protocols to maintain technical accuracy and honest service. Since 2008, his focus has been on clear technical communication and accurate diagnostics rather than sales-driven explanations.

We believe in proving standards rather than just stating them. We use TSI P-Trak instrumentation to verify that clean-air benchmarks are met before any drive is opened.

See our clean bench validation data and particle test video

Faq10/10

Drobo Data Recovery FAQ

Can you recover data from a Drobo that shows all red lights?

In most cases, yes. All-red LEDs indicate the chassis cannot assemble the BeyondRAID volume. This happens after power surges, firmware corruption, or multiple simultaneous drive failures. We bypass the chassis entirely, image each drive independently, and reconstruct the BeyondRAID layout from on-disk metadata.

Why won't my Drobo mount or show up in Drobo Dashboard?

When the Drobo Dashboard reports no device on USB, Thunderbolt, or iSCSI and the unit never appears to the host computer, the chassis is failing to enumerate at all. This is different from all-red LEDs, where the chassis powers up but cannot assemble the volume. A non-enumerating Drobo usually has a dead controller PCB, a failed USB or Thunderbolt bridge, a dead power supply, or a firmware boot failure. The chassis firmware is what manages the BeyondRAID logical-to-physical mapping, so when the chassis dies that mapping is inaccessible through normal channels. The data on the platters is unaffected. We bypass the dead chassis by imaging each member drive offline and parsing the BeyondRAID metadata from the raw images.

Does Drobo still offer support for data recovery?

No. Drobo Inc. filed for bankruptcy in 2022 and was liquidated under Chapter 7 in 2023. All operations ceased. There is no manufacturer path for data recovery, firmware updates, or warranty claims. Third-party labs with BeyondRAID experience are the only option.

Can I move my Drobo drives to a different chassis?

Sometimes. Drobo designed BeyondRAID to allow drive packs to migrate between certain compatible chassis. If drives are healthy and metadata is intact, a chassis swap may work. If any drives have degraded or metadata is partially corrupted, a swap can trigger a rebuild that worsens the situation. We recommend imaging drives first as a safety net.

Why can't standard RAID tools read Drobo drives?

BeyondRAID uses a proprietary block-level virtualization layer with thin provisioning, variable stripe widths, and a custom metadata structure. Standard Linux mdadm, Windows dynamic disks, and general-purpose RAID tools like R-Studio cannot interpret this layout natively. Specialized software with BeyondRAID support exists, but severe metadata corruption or partial drive failures often require manual hex-level reconstruction beyond what automated tools can handle.

Can you recover a Drobo with mixed drive sizes?

Yes. BeyondRAID was designed to support mixed-capacity drives using thin provisioning to allocate storage across drives of different sizes. Our recovery process accounts for the variable allocation map and reconstructs the volume regardless of drive size mix.

How is Drobo recovery priced?

Per-member imaging follows our standard HDD tiers ($250 to $1,500 depending on drive health). BeyondRAID reconstruction adds $400-$800 for metadata parsing and volume reassembly. If we recover nothing, you owe nothing.

Is the recovery process different for Drobo NAS vs. DAS models?

The BeyondRAID layer is identical across NAS (5N, 5N2) and DAS (5D, 5C, 5D3, 8D) models. The only difference is the network interface and management software, neither of which affects the on-disk data layout. Recovery follows the same imaging and reconstruction process for both.

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