Seagate Rosewood Data RecoveryST1000LM035 / ST2000LM007
If your Seagate Backup Plus Slim is beeping, stop powering it on. The Rosewood architecture (7mm height, 90g chassis) causes heads to stick to the platter surface. We recover these drives at our Austin lab with preamp matching and firmware unlocking. It's part of our broader hard drive data recovery service.
Is Your Drive a Rosewood?
Rosewood is Seagate's internal codename for their 7mm 2.5-inch mobile drives manufactured from 2016 onwards. According to Aesonlabs, a Canadian data recovery lab, these drives make up 80% of their incoming hard drive recovery volume due to their ubiquity and fragility.
You can identify a Rosewood drive by its thickness (only 7mm) and the top cover. Unlike older drives with a rigid steel lid, Rosewood drives often use a heavy-duty foil sticker as the top seal.
Common Enclosures:
- Seagate Backup Plus Slim (2016+)
- LaCie Rugged Mini (USB-C)
- LaCie Porsche Design Mobile
- Various HP and Dell laptops with a 7mm bay
Model Number Reference
| Model | Capacity |
|---|---|
ST1000LM035 | 1TB |
ST2000LM007 | 2TB |
ST2000LM015 | 2TB |
ST500LM030 | 500GB |
ST2000LM009 | 2TB |
ST1000LX015 | 1TB |
Check the label on the internal drive assembly for the model number.
Why Rosewood Drives Fail
To fit 2TB into a 7mm profile, Seagate made engineering compromises. Understanding these failures helps explain why professional recovery is necessary.
Head Stiction on the 7mm Chassis
The Rosewood chassis weighs only 90 grams. The spindle motor is miniaturized to fit the 7mm z-height. When the heads come to rest on the platter instead of the ramp (stiction), the drive tries to spin, fails, and emits the characteristic beep.
SMR Translator Corruption via m0
These drives use Shingled Magnetic Recording (SMR) with a complex Media Cache (MCMT). Running standard repair commands like m0 (translator regeneration) on a Rosewood will wipe the Media Cache, permanently destroying the mapping to your data.
Locked F3 Terminal
Unlike older drives, the firmware terminal is locked by default. We can't get into the System Area to fix corruption until a Technological Mode unlock patch opens that terminal. Without this, the drive remains in a BSY state and will not mount. We perform this procedure using PC-3000 with advanced ACE Lab Seagate F3 techniques.
How DIY Attempts Destroy Rosewood Data
Why the Freezer Trick Kills Rosewoods
A common myth suggests freezing a drive to shrink metal components. On a Rosewood, this is fatal. Take a drive out of a freezer and water condenses on the platters. Because modern read heads fly on an air bearing less than 10 nanometers thick, even microscopic condensation droplets act as massive physical obstacles.
Spinning the drive with this condensation creates an immediate head crash, equivalent to a plane hitting a mountain.
Recovery Software on a Beeping Drive
If your drive is beeping, software cannot help. The beep is the sound of the motor failing to spin.
Every time you plug it in, the drive attempts to spin up. If the heads are stuck or physically damaged, they drag across the micro-smooth platter surface. Keep powering it on and you permanently strip the magnetic coating. After that, the data is unrecoverable.
Our Recovery Process
We don't just swap parts and hope things are fixed. Recovery from rosewood drives requires a protocol that respects the drive's unique architecture. Our lead technician has completed ACE Lab advanced Seagate training, which specifically covers Rosewood firmware unlocking and Media Cache repair.
- Preamp Matching: We validate the donor part not just by model, but by the preamp vendor code (Agilent, TI, or LSI) found on the head connector. A mismatch here means the heads won't read, even if they fit physically.
- Safe Unstick: We use specialized tools to lift the heads vertically off the platter before moving them to the ramp. Dragging them back, which is a common amateur mistake, leaves scratches.
- Firmware Stabilization: We unlock the terminal, then lock the drive's background firmware processes through the Service Area. This stops the drive from trying to reorganize itself during the imaging process.
Turnaround Times
- Firmware-only (drive spins)3-6 weeks
- Head unstick/swap4-8 weeks
- Multiple donor attempts4-8 weeks
+$100 rush fee to move to the front of the queue
Already Tried DIY?
If you powered it on once or twice, damage is typically limited to a small area of the platter and recovery is still viable. If you ran multiple scan attempts, the damaged area is larger. We will tell you during evaluation if the damage is too severe to justify the cost.
Media Cache Management Table Corruption on Rosewood
Rosewood drives use an aggressive SMR caching layer called the Media Cache Management Table (MCMT). Incoming writes land in a conventional (CMR) cache zone first, then the firmware migrates them to the shingled bands during idle time. If this migration fails mid-write, the MCMT becomes inconsistent: the firmware knows data exists in cache but cannot locate the destination band.
The standard Seagate repair command m0 (translator regeneration) is fatal on Rosewood drives. It wipes the entire MCMT, destroying the only map that links cached writes to their final LBA locations. Data that was pending migration is permanently lost.
Our approach starts by locking the drive's background firmware processes through the Service Area, before we attempt to read any user data. A SATA write-blocker cannot do this. It stops the host from issuing writes, but the controller keeps running cache migration on its own for as long as the drive has power. Freezing those processes first is what stops the firmware from making the corruption worse during imaging.
Why Standard Recovery Destroys Rosewood Data
- Technician connects drive and sees BSY state
- Runs
m0to regenerate translator (standard fix for older Seagates) - Command wipes the Media Cache Management Table
- All data pending migration from cache to shingled bands is lost
- Drive appears "fixed" but large portions of user data are now zeros
Our Process
- Unlock ROM to access the F3 terminal
- Lock the background firmware processes through the Service Area
- Read the MCMT to verify cache integrity
- If MCMT is intact, image user data through the cache layer
- If MCMT is partially corrupt, reconstruct the mapping from fragments
Legacy BSY Terminal Commands and Rosewood MCMT Destruction
If you found a guide online for fixing a Seagate drive stuck in a BSY (Busy) state using terminal commands, that guide was written for legacy 7200.11 drives. On those older CMR drives, LBA-to-PBA translation relied on static defect lists: the P-List (factory defects) and the G-List (grown defects). Those guides regenerate the translator from those static lists. This type of firmware corruption on legacy CMR drives was a known, reversible condition.
Rosewood drives handle the computational overhead of Shingled Magnetic Recording with a fundamentally different translation architecture. The controller does not use static defect lists for translation. It maintains a live, dynamic database called the Media Cache Management Table (MCMT), which tracks data moving between the CMR write cache and the final shingled bands. When you issue a generic m0 translator regeneration to a Rosewood, the ARM controller formats the translator by wiping the MCMT. The physical magnetic data remains on the platters, but every pointer linking your cached files to their destinations is erased. The drive may report Ready status afterward. Attempting to read the user area returns zeros or ABR (Abort) errors.
Destructive Terminal Commands
m0: Translator regeneration. A generic m0 command on an SMR drive wipes the entire MCMT. Data pending cache migration is permanently lost.i4,1,22: G-List clear. Destroys the Non-Resident G-List (SysFile 35).
Correct PC-3000 Workflow
- Read the original ROM via COM port before any terminal interaction
- Apply a Technological Mode unlock patch
- Back up SysFiles 1B, 28, and 35 plus the media cache map
- Lock background cache migration through the Service Area
- Parse and verify the Media Cache Management Table before imaging
If you already ran m0 or i4,1,22 on a Rosewood drive, power it off immediately. We reconstruct damaged MCMT mappings using PC-3000's parsing plugin as part of our hard drive data recovery process, but the longer the drive runs after a destructive command, the less recoverable data remains. Contact us for a free evaluation; if no data is recovered, there is no charge.
SMR Translator Architecture on Rosewood Drives
Rosewood drives maintain three separate System Files that control how Logical Block Addresses map to physical locations on shingled platters. Corrupting any one of these files severs the connection between the file system & the magnetic data, even when the platters are physically intact. PC-3000's Seagate F3 module parses all three during recovery.
On a conventional CMR drive, the translator is a static lookup: each LBA points to one physical sector, and that mapping rarely changes after manufacturing. SMR breaks this model. Incoming writes land in a CMR cache zone first, then the firmware migrates cached data to overlapping shingled bands during idle periods. The translator must track both the cache location & the final shingled destination for every pending write. This is why Rosewood firmware corruption is fundamentally different from older Seagate failures.
On Rosewood, the translation data lives in SysFile 28 and the Media Cache Management Table. Western Digital SMR drives instead carry the T2 translator in Module 190, which is covered on our SMR translator repair page.
Critical System Files for Translation
- SysFile 28 (Primary Translator)
- SysFile 28 holds the primary translator. That's the forward & reverse mapping between LBAs and physical locations. Corruption here produces ABR (Abort) errors on random LBA ranges.
- Media Cache Management Table (MCMT)
- The Media Cache Management Table stores the extents map for data pending migration from the CMR cache zone to shingled bands. If this file is wiped by an
m0command, all pending cached writes become orphaned. The physical data still exists on the cache zone platters, but no mapping connects it to the file system. - SysFile 35 (NRG List)
- The Non-Resident G-List tracks grown defects discovered after manufacturing. Clearing it with
i4,1,22destroys that record of which sectors were remapped after manufacturing.
ROM Extraction and Firmware Unlock Workflow
Every Rosewood recovery begins with reading the ROM. The F3 diagnostic terminal is locked by default on these drives, so accessing any System File requires extracting the ROM image, generating an unlock patch, & applying it over the COM port. We perform this procedure on PC-3000 before touching the System Area.
COM Port ROM Read
The ROM read uses the drive's serial diagnostic port at 38400 baud (standard Seagate F3 rate). PC-3000 connects via the COM interface & issues a Boot Code mode entry command. In Boot Code mode, the ARM Cortex controller halts normal operation & exposes the ROM contents for transfer over that link.
If the COM port is unresponsive (no terminal echo at all), the ROM can be read via an external SPI programmer connected directly to the ROM chip on the PCB. This bypass is necessary when the bootcode itself is corrupted & the drive cannot enter Boot Code mode through the serial interface.
Technological Mode Unlock Patch
The Rosewood F3 Diagnostic Port Lock disables UART access at boot. We dump the SPI ROM with PC-3000 & apply a Technological Mode unlock patch.
The patch restores diagnostic-terminal access for Service Area repair. It does not decrypt user data & it does not defeat an SED or ATA password lock. Anyone claiming otherwise is describing something the tool does not do.
Once the terminal is unlocked, we immediately back up SysFiles 1B, 28, & 35 plus the media cache map before any further interaction.
Read Channel Tuning for Weak Heads
When heads are weak from age or stiction damage, PC-3000's read channel parameters need manual adjustment to extract readable data.
Why SMR Makes Weak Heads Worse
On a CMR drive, each track has a guard band separating it from its neighbors. On an SMR drive, tracks overlap by design. The read head must resolve the target track's signal from a composite waveform that includes energy from both adjacent tracks.
With a weak head, the data isn't gone. The head can't decode it at the default channel settings.
PC-3000 Read Channel Adjustments
Head Map Editing: If one head in a multi-head stack is too weak to read at any Read Adaptive Parameters (RAP) setting, we disable it in the head map & image only the working heads first. On a 2-platter ST2000LM007 with 4 heads, losing one head means losing access to one platter surface (roughly 500GB of the 2TB capacity). We image the accessible surfaces first, then attempt the weak head with aggressive timeout & retry settings.
Donor Matching for Rosewood Family Codes
Rosewood donor head matching goes beyond model number & head count. The preamp vendor on the head stack assembly determines electrical compatibility. Installing heads with the wrong preamp vendor produces a servo lock failure that prevents the drive from reading any data, regardless of physical fit.
Preamp Vendor Identification
Each Rosewood head stack contains a preamp chip from Texas Instruments (TI), Agilent (AG), or LSI. The vendor code is identified through the Ctrl+L terminal command on a working drive, which outputs the preamp register values. On a non-functional drive, the code is extracted from the ROM hex dump.
We maintain a donor inventory organized by preamp vendor code, not just model number. When a Rosewood arrives for head swap recovery, we identify the preamp vendor before pulling a donor from stock. This eliminates trial-and-error swaps that risk additional platter contamination from repeated open/close cycles on the 0.02 micron ULPA clean bench.
Mismatched Preamp Servo Error
A mismatched preamp produces the terminal error FAIL Servo Op=0100 Resp=0003, meaning the servo system sent an initialization command (Op=0100) & received a rejection (Resp=0003). The heads physically installed and the motor spins, but the drive cannot lock onto any servo track.
Inner-Diameter Crash Signature, Drive-Not-Detected SA Repair, HSA Part-Number Matching, and ROM Region Transplant
A Rosewood that spins smoothly but never appears in the BIOS is a System Area firmware case. The donor and ROM workflows below are what separate a Rosewood recovery from a generic Seagate recovery.
Inner-Diameter Head-Crash Signature
The 7mm Rosewood chassis weighs roughly 90 grams and uses a miniaturized spindle motor. The ST1000LM035 and ST2000LM007 use QuietStep ramp-load architecture, with the parking ramp at the outer diameter. During sudden power loss, the spindle's back-EMF is supposed to drive the Voice Coil Motor outward to retract the heads onto that ramp. When the back-EMF energy is insufficient to complete the retract on the lightweight Rosewood actuator, the heads lose their air bearing and drop onto the data area instead. Actuator bias and the absence of restoring force then tend to pull the heads toward the inner diameter, where they bond to the platter surface through stiction. The air bearing under modern read heads is thinner than 10 nanometers and provides no lift once rotation stops.
Under the 0.02 micron ULPA-filtered clean bench, we inspect the parking ramp first. If the heads are off the ramp, we look for platter shaving or magnetic-coating debris.
Drive-Not-Detected: Service Area Corruption, Not Mechanical Failure
A Rosewood drive that spins smoothly, makes no beeping or clicking, and still fails to enumerate to the host is almost never a mechanical failure. The ARM controller cannot complete the ATA identify handshake until it has loaded its operating microcode out of the Service Area on the platters. If the SA modules are corrupt, the controller hangs in a permanent BSY state with the platters spinning. The host never sees a SATA device.
On the PC-3000 Portable III's F3 terminal at 38400 baud, LED:000000BD indicates a Media Cache exception. The MCMT is desynchronized relative to the conventional cache zone, usually because the drive lost power in the middle of a background flush from CMR cache to a shingled band.
A second BSY variant enumerates as a SATA device but reports zero LBA capacity to the host. This is the corrupted translator returning a zero-user-capacity map. It is still SA corruption, not a mechanical fault, and the workflow below applies.
The PC-3000 SA repair workflow on Rosewood is a reconstruction of damaged firmware structures, not a bypass of any drive security mechanism. The order matters because several of the steps disable destructive auto-recovery routines that would otherwise overwrite the only intact map of user data on the drive:
- Read the locked ROM via the diagnostic COM port at 38400 baud.
- Apply a Technological Mode unlock patch so the F3 terminal accepts SA commands.
- Back up SysFile 1B, SysFile 28 (translator), SysFile 35, and the Media Cache Management Table before touching anything else.
- Lock the drive's background firmware processes through the Service Area so cache migration stops. This freezes the drive's internal state so the firmware cannot destroy user data during imaging.
- Parse and reconstruct the Media Cache Management Table to repair the LBA-to-physical mapping between the conventional cache zone and the shingled bands.
- Inject the Loader (LDR) microcode directly into controller RAM to stabilize the drive for the DeepSpar Disk Imager.
The destructive command m0 is never used on a Rosewood. The standard translator regeneration command from older Seagate CMR drives wipes the MCMT, after which the drive may report Ready but the user area returns zeros or ABR errors because the cache-to-shingled-band pointers no longer exist.
HSA Part-Number Cross-Reference: Six-Layer Donor Fingerprint
Preamp vendor matching is necessary but not sufficient for a Rosewood donor. Two drives with the same model number, the same head count, and the same preamp vendor can still be electrically incompatible because the calibration generation differs. The six-layer fingerprint we reference against donor inventory before opening any drive is:
- Model number and capacity. A 1TB ST1000LM035 uses one platter and two heads; a 2TB ST2000LM007 uses two platters and four heads. A two-head donor will not function in a four-head patient regardless of every other match.
- Firmware revision family.
- Manufacturing site code. We match Seagate donors by site code, like WU, SU, or TK. The site code is printed on the drive label.
- Date of manufacture and preamp revision.
- Drive part-number prefix on the label. Strings such as
1RK172-566or1R8174-568encode the generation tier and density class for ST1000LM035 and ST2000LM007 builds respectively. - Internal flex connector code. Once the patient is open on the clean bench, stamped codes on the head-stack flex (
RY2-T,AGB1-D,LSIB1-G) tie the slider geometry to the preamp circuitry.
The donor inventory at our Austin lab is organized along these six layers rather than by model number alone. The point of the fingerprint is to avoid the trial-and-error open-and-close cycles that progressively contaminate a patient on the clean bench, even at 0.02 micron ULPA filtration.
ROM Region Transplant via PC-3000
Three different PCB-level operations on a Rosewood are often described in shorthand as ROM work. They are not interchangeable, and choosing the wrong one destroys data:
- Full ROM swap.
- The complete patient ROM image is written to a donor PCB. This works when the patient ROM data is healthy but the PCB hardware is dead, for example after a TVS-diode short or motor-driver burnout. Adaptive parameters are preserved because the entire ROM is preserved.
- Technological Mode unlock patch.
- We use it only to open F3 terminal SA access on a locked diagnostic port. This is a working tool, not a repair.
- ROM region transplant.
- Used when the patient ROM is partially corrupt (for example a bad checksum in a boot overlay) but the head-specific calibration blocks remain intact. A full patient ROM swap onto a donor PCB simply transfers the failure; a full donor ROM written to the patient PCB destroys the head calibration that was unique to that physical head stack. The region transplant is the only safe path.
The ROM contains adaptive parameter blocks that cannot be reconstructed from a donor because they are tied to the exact physical head stack inside the patient chassis. The three blocks that matter for spin-up are:
- RAP (Read Adaptive Parameters)
- SAP (Servo Adaptive Parameters): calibrates the voice-coil motor for accurate track-following against the patient's servo burst pattern.
- CAP (Controller Adaptive Parameters)
After a region transplant, the boot overlays and microcode on the PCB come from a stable donor image, while the read-channel and servo calibrations stay matched to the patient's physical heads. The drive can spin up, complete the ATA handshake, and expose the Service Area for the standard imaging workflow.
PC-3000 LDR Injection, Donor Micro-Jog, and DeepSpar Imaging
The Rosewood family fails in three layers: firmware (SysFile 28 and Media Cache Management Table corruption), mechanical (head preamp burnout requiring an HSA transplant), and analog (marginal read signal on aged heads).
1. PC-3000 LDR Microcode Injection on F3 Architecture
When a Rosewood drive enters a BSY state with a fatal boot error (terminal output of LED:000000CC, a bad translator or SMART initialization failure, or LED:000000BD, a Media Cache exception tied to media cache map corruption), the ARM controller cannot finish loading the firmware from the System Area and rejects every standard ATA command. Spinning the drive long enough to retry the boot sequence is the wrong move. The boot sequence triggers MCMT migration on corrupted heads and writes new fault entries that overwrite the data we need.
The PC-3000 Portable III bypasses the corrupted boot path by uploading a Loader (LDR) microcode image directly into the controller's RAM through the COM port. The LDR is a stripped-down firmware that gives the controller just enough instruction to hold the spindle at platform-ready and accept Technological Mode commands. Because the LDR runs entirely from RAM, the corrupted SysFiles on the platter never execute.
- SPI ROM dump and Technological Mode patch: PC-3000 reads the SPI ROM via the diagnostic COM port at the F3 terminal default of 38,400 baud, then applies a Technological Mode unlock patch to reopen the Diagnostic Port Lock. The patch only restores terminal access. It doesn't decrypt anything.
- LDR upload to controller RAM: The Loader microcode for the Rosewood family is selected from PC-3000's Seagate F3 utility and pushed across the same COM channel into the ARM controller's working RAM.
- Interrupt boot at
T>prompt: SendingCtrl+Zduring the LDR boot drops the drive into the F3 Tech terminal before any background process starts. - Lock the background firmware processes: Before touching anything else, the drive's background routines are halted through the Service Area so CMR-to-SMR cache migration stops. This freezes the physical state of the platter so the imaging pass that follows operates on an unchanging target.
- Backup before any write: SysFiles 1B, 28, and 35 plus the media cache map are copied off to the PC-3000 host before any translator rebuild is attempted. If the rebuild produces an inconsistent MCMT, the originals are reloaded and the work is repeated with different parameters.
2. Donor Head Micro-Jog Calibration Beyond Preamp Vendor Match
Matching the preamp vendor (TI, AG, or LSI) on the donor HSA is required but not sufficient. Every Rosewood read element sits at a slightly different physical offset from its paired writer because of slider manufacturing tolerance. Factory calibration stores this offset as a per-head Micro-Jog value. That value tells the actuator how far to shift radially so the reader element centers on the servo burst pattern of its target track.
When a donor HSA is installed, its physical micro-jog values do not match the ones stored in the patient drive's ROM and System Area. The patient ROM/PCB stays with the patient drive because it carries the unique adaptive parameters needed to map LBAs back to the patient platters. The result is an immediate mismatch between firmware expectations and donor head geometry.
We keep every micro-jog calibration edit in volatile RAM until a clean read pass confirms alignment. Nothing is committed back to the patient drive's System Area until the pass is verified.
3. DeepSpar Disk Imager Multi-Pass with Read Channel Tuning
Once the LDR is loaded and the donor HSA is calibrated, imaging is handed off to the DeepSpar Disk Imager. The DeepSpar runs as a dedicated PCIe board with its own boot environment, so it bypasses the host BIOS and OS-level ATA timeouts that cause standard imagers to stall on a degraded head. Read timeouts are configurable to the millisecond, hardware and PHY-level resets are issued without rebooting the controller, and per-head bitmaps track exactly which sectors on which physical surface have been recovered.
The pass strategy is built around protecting the strong heads from the weak ones. A single failing head can kill an entire imaging session if it is allowed to retry indefinitely on every error. DeepSpar isolates that head from the rest of the work.
- Pass 1 (forward, head-by-head): We disable SMART and Bad Sector Auto-Relocation. The read timeout is capped at the millisecond level in hardware. A weak head 0 on an ST2000LM007 does not stall the clone of the healthy heads 1 through 3.
- Pass 2 (reverse): Sectors that failed forward reads are queued for reverse-direction reads. Reverse imaging is a logical LBA-order technique, and sectors that failed forward sometimes resolve on that second pass.
If a head runs hot for hours, the thermal coefficient of expansion on the slider is enough to shift fly height and change the read channel response.
Watch Real Rosewood Recovery
See the process for yourself. These videos from our YouTube channel demonstrate the specific challenges of the Rosewood architecture.
A head swap on a clicking 1TB Rosewood
Seagate drive quality and Rosewood failure patterns
Transparent Pricing
We do not use bait-and-switch quotes. You get a firm quote after our free evaluation. If the data is unrecoverable, you pay nothing.
| Service Tier | Rossmann Price | Description |
|---|---|---|
| Firmware / Logical | $600–$900 | Drive spins but is not detected. Includes unlocking the diagnostic port and repairing the translator. |
| Beeping / Stiction (Heads Reusable) | $600–$900 | Heads stuck to platters but undamaged after inspection. We unstick and reuse the original heads. No donor drive needed. Bench labor + PC-3000 imaging. |
| Beeping / Head Swap (Heads Damaged) | $1,200–$1,500 | Heads stuck and damaged from the stiction event. Full donor head transplant required. Donor drives are matching drives used for parts. Typical donor cost: $50–$150 for common drives, $200–$400 for rare or high-capacity models. We source the cheapest compatible donor available. |
| Severe Damage | No Charge | If the magnetic coating is stripped (rotational scoring), we tell you the truth and do not charge a recovery fee. |
Related Symptoms
Beeping or Buzzing
The motor cannot bring the platters up to speed.
Learn moreClicking or Ticking
The drive cannot find its servo tracks and resets in a loop. The bench identifies what is behind it.
Learn moreNot Detected
Computer does not see the drive. PCB failure, firmware corruption (MCMT), or weak heads.
Learn moreFrequently Asked Questions
Why is my Seagate Backup Plus Slim beeping?
What happens if I run recovery software on a beeping Rosewood?
Can I use the freezer trick on a Seagate Rosewood?
Why is Rosewood recovery more difficult than older drives?
How much does it cost to recover a Seagate Rosewood?
Can I fix a BSY Rosewood drive with terminal commands?
What is the SMR translator and why does it matter for Rosewood recovery?
How is the Rosewood ROM unlocked for firmware repair?
Why is my Seagate Rosewood spinning but not detected by the BIOS?
How is HSA donor matching done for Rosewood drives beyond model number?
What is a ROM region transplant and when is it needed?
What happens if a Rosewood donor drive has a mismatched preamp?
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