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iPhone Error Code

iPhone Error 4013 and Error 4041 Data Recovery

Apple groups Error 4013 with errors 9, 4005, and 4014, and says you see them when the device disconnects during the update or restore, or when the computer could not tell the device to restore. Of its published steps, the one that protects your files is choosing Update instead of Restore.

Work those steps first. If the code survives a current computer, a force restart, a different Apple-certified cable, and a different machine, more attempts stop being diagnosis and start being risk, because a Restore erases the phone when it finally completes.

Error 4041 and Error 4042 are a different situation: Apple documents neither one, so there is no published cause to read off the number. The section on what these two codes do and do not tell you covers what is actually known about them, which is very little.

Author01/09
Louis Rossmann
Written by
Louis Rossmann
Founder & Chief Technician
Updated August 2026
7 min read
What Apple Documents About Error 401302/09

What Does Apple Say About Error 4013?

Apple covers errors 9, 4005, 4013, and 4014 in a single support article and gives one set of steps for all four. It describes the condition behind them as your device disconnecting during the update or restore, or your computer being unable to tell your device to restore. The message on the computer reads “The iPhone [device name] could not be restored. An unknown error occurred (4013).”

In Apple's broader error index, 4005, 4013, and 4014 sit under the USB connection heading rather than the hardware heading. Error 9 sits under the security-software heading instead. Apple names no board-level fault for any of them, and neither will we.

Apple's Published Steps for Errors 9, 4005, 4013, and 4014

  1. Make sure the Mac has the latest version of macOS, or the PC the latest iTunes.
  2. Force the device to restart, using the button sequence for that model.
  3. Connect the device to the computer with a USB cable and locate it there.
  4. When the option to update or restore appears, choose Update, which Apple describes as reinstalling the software and keeping your personal data.
  5. If the error persists, try another USB cable, then another computer.

Apple's last step for a code that survives all of that is to contact Apple. That is where an independent board-level lab becomes the other option.

Nothing in Apple's guidance tells you what is physically wrong with a specific phone. That is the honest limit of an error code: it names the step that failed, not the component that failed. Which component failed is a measurement.

When Apple's Steps Do Not Clear the Code03/09

What Happens When Apple's Steps Do Not Clear Error 4013?

Apple's steps change the variables outside the phone: the computer, the cable, the port, the software version. Once you have changed every one of those and the same code lands, you have eliminated the outside of the phone. The remaining variable is the board, and no restore attempt reaches it.

This is the point where repetition turns into risk. Online threads suggest running DFU restores back to back, and each one is another attempt to complete an operation that erases the device. A restore that finally succeeds is not a recovery; it is the wipe.

It also matters if liquid was ever involved, because corrosion keeps spreading while a phone sits on a desk between attempts. The water damage path covers what that does to a board, and the storage-chip path covers the boards that never enumerate at all.

Stop retrying the restore. Apple's steps are worth running once each. Running them a tenth time does not clear a hardware fault, and if the option you keep clicking is Restore, the successful attempt is the one that empties the phone.

How We Fix Error 401304/09

How We Fix Error 4013

  1. Confirm the host is clean: We repeat Apple's cable, port, and computer checks on our own known-good equipment, so the board is the only thing left in the loop before anything is opened.
  2. Measure before heating: The board comes apart under a stereo microscope. We read the power rails and the USB data lines in diode mode against a known-good reference, and put the board on a current-limited supply with a FLIR thermal camera watching for a component that heats when it should not.
  3. Board-level repair: Whatever the measurement finds gets repaired on the original board: RF shields off, ultrasonic cleaning where corrosion is present, then microsoldering with a Hakko FM-2032 and Atten 862 hot air, or a reball on the Zhuo Mao station where solder joints have fractured.
  4. Data extraction: Once the original board boots, you enter the passcode and the phone decrypts its own files. We copy your photos, messages, and contacts off over USB. Nothing is reflashed and nothing is erased.

Pricing

Pre-iPhone X models

Original iPhone through iPhone 8 Plus

$500
iPhone X and newer

iPhone X, XR, XS, 11, 12, 13, 14, 15, 16 series

$750
EvaluationFree
No data recoveredNo charge

Pricing follows the model tier rather than the error code, and it is flat within each tier. No data, no fee. Free evaluation. No diagnostic charges.

Error 4041 and Error 404205/09

What Are Error 4041 and Error 4042?

Apple documents neither code. Both are absent from Apple's update and restore error index, so unlike 4013 there is no published cause, no published step list, and nothing to quote. A phone that keeps failing a restore is diagnosed by measurement on the bench instead.

Error codeDocumented by AppleSteps Apple publishes
Error 4013Yes, grouped with 4005 and 4014 under USB connectionsApple's own list: current computer software, force restart, Update instead of Restore, another cable, another computer
Error 4014Yes, in the same article and with the same stepsIdentical to 4013; Apple draws no distinction
Error 4041No, absent from Apple's error indexNo published steps
Error 4042No, absent from Apple's error indexNo published steps

What Can Anyone Say About 4041 and 4042?

That they appeared during a restore or update that did not finish. That is the whole list. Apple assigns neither code a cause, publishes no steps for either, and draws no distinction between them, and no source outside Apple fills that gap either.

Plenty of pages will tell you 4041 is your antivirus and 4042 is your battery. Ask where that comes from and the trail ends at another page saying the same thing.

What is worth doing costs nothing: Apple's published steps for the restore errors it does document are a current computer, a force restart, Update instead of Restore, a different Apple-certified cable, and a different machine. Those are free to try on any failed restore. They are not a claim about what your error code means.

What the Bench Does With an Undocumented Code

It ignores the number. A phone that keeps failing a restore after the free checks gets measured: current draw on a bench supply, diode mode across the rails feeding the USB data path and the storage, and the USB data controller under the microscope.

Whether a hardware fault is stopping the restore is something those measurements answer, and if one is, the repair is microsoldering on the original board until it boots on its own. Then you enter your passcode and the phone copies its own files over USB.

Stop troubleshooting when the checks stop changing the outcome. If a current computer, a different Apple-certified cable, and a different machine all came back clean and the same 4041 or 4042 still lands, more restore attempts are not going to change it, and each one runs a write at the storage you want back. What is left is a measurement on the board, not a setting on your computer.

Send it in sooner if liquid was involved, or if the phone stops powering on at all between attempts, because corrosion keeps spreading while it sits. Evaluation is free, and if we can't get the data off, you don't pay.

Board-level work on a Face ID model runs $750 whichever code brought it in, and all of it happens in-house at the Austin, TX lab alongside the rest of our board-level iPhone data recovery work.

Other iTunes and Finder Restore Errors

  • Error 14: Apple ties it to a device that was low on storage before an iOS 13 update, and publishes its own recovery steps.
  • Error 1110: a restore failure Apple does not document at all.
  • Mail-in data recovery: nationwide mail-in path into the Austin, TX lab.
Restore vs. Update Data Outcomes06/09

Does Finishing the Restore Erase the Data on Your iPhone?

Yes. Apple's own instruction for these codes is to click Update, which it describes as reinstalling the software and keeping your personal data. Restore is the other button, and it reinstalls iOS onto an erased device. The erase belongs to the Restore path, so every retry of a failing restore is another attempt to run the step that clears the phone.

Recovery mode by itself takes nothing off the phone. It is a prompt with two buttons, and the button you press decides the outcome. Update writes a fresh copy of iOS and leaves user data where it sits. Restore clears the device first, then installs iOS onto an empty phone, and the setup screen that follows is the phone asking for a backup because there is nothing left on it to load.

Update
Reinstalls iOS over the install that is already there. Photos, messages, contacts, & app data stay in the NAND as encrypted data and decrypt in place once the phone boots and you enter your passcode.
Restore
Erases the device, then installs iOS onto the empty phone. The key hierarchy that unwrapped your files is wiped with them, so what remains in the NAND is ciphertext nobody can turn back into photos.

Apple's cable, port, and computer checks exist to separate a computer problem from a phone problem. They are not a technique for forcing a restore through. If you keep swapping cables and pausing security software until one attempt finally goes the distance, that completed restore is what takes the data, not the error that kept stopping it.

What state a specific phone is in after a failed restore is not something the error code tells you. A restore that died partway through does not report how far it got. That is a bench question, answered by measuring the board and reading what the phone still holds, not by another attempt from the same computer.

Choose Update, Then Stop the Retry Loop

  1. Pick Update at the recovery-mode prompt. The Update-never-Restore walkthrough on the boot-loop page covers what to do when Update is not offered at all.
  2. Stop once the cable, port, driver, & security-software checks stop changing the result. Every further Restore attempt is another run at the step that erases the device.
  3. Get the board measured instead. Error 14 is a different code with its own Apple article, which the Error 14 page walks through.

Board repair runs the opposite direction from a restore. How board repair reaches the data comes down to fixing the original hardware until the phone boots the iOS install it already had, so you enter your passcode and it decrypts its own files. Nothing is reflashed and nothing is erased.

Tristar, Hydra, and the Board Power Rails07/09

Tristar, Hydra, and the Board Power Rails

A restore needs two things from the board that a charger does not: a working USB data path and power rails that hold while the phone works. Both are measurable, and both are repairable on the original board. This is what a bench actually checks after the computer has been eliminated.

We measure the board before we heat anything, because the two faults below need different repairs and the symptom on your computer screen does not tell them apart.

Root cause 1: the USB data IC

The USB data controller negotiates the data handshake with iTunes or Finder. On iPhones before the iPhone 8 that IC is Tristar; on iPhone 8 through 14 it is Hydra, carrying the U6300 board designator.

A dead or degraded USB data IC breaks the handshake even with a known-good cable, so the phone drops off the bus. Charging can still work while the data line is dead, which is why a phone that powers up can still fail every restore.

The fix is microsolder-replacing the failed IC with a Hakko FM-2032 & Atten 862 hot air so the data line negotiates again. Tigris is a charging-IC generation, not the data controller, so the two never get swapped in diagnosis.

Root cause 2: the PMIC and the power rails

Corrosion can short a power rail instead of the data line. When PP_VCC_MAIN collapses partway through, the PMIC can't hold the CPU supply and the phone drops off the bus, which reads on the computer as the same failed restore.

A collapsed rail is a different repair than a dead USB IC: we find the shorted capacitor or corroded component, remove it, & rebuild the rail so the PMIC holds voltage again.

Telling the two apart is a measurement, not a guess. We put a multimeter in diode mode & read the USB data lines (D+ and D-) & PP_VCC_MAIN against a known-good reference board. A normal forward-voltage drop reads 0.3 to 0.7V; a reading near 0.0V is a short to ground.

A shorted rail also draws current it shouldn't, so a FLIR thermal camera under a current-limited DC supply shows the failed component heating up, & that's the part we go after.

The same diode-mode comparison against a known-good board runs on camera in the iPhone 6s diode-mode diagnostics, there on a display connector rather than the USB lines.

This is why a data-recovery lab that microsolders can separate a software problem from a board problem before touching the phone. If your phone reads as dead rather than failing a restore, the won't-turn-on path covers the no-boot-current case.

Error 4013 Does Not Mean Your Data Is Gone08/09

Error 4013 Does Not Mean Your Data Is Gone

A 4013 is a restore that did not finish, not a sign your data was erased or is floating around freely readable. The photos, messages, & contacts sit intact in the NAND as encrypted data. What failed is the path that lets the phone boot & talk to your computer, which is a repair, not a loss.

On A7-and-later iPhones (iPhone 5s onward, which covers every FaceID model), the storage is protected by hardware Data Protection. Decryption needs three originals together: the paired NAND, the original SoC with its Secure Enclave, & the owner's passcode. Those pieces have to work as a set on the original hardware.

That's why pulling the memory chip off the board does nothing on these devices. A removed NAND yields only ciphertext, because it is cryptographically paired to its own SoC; a blank or foreign NAND swapped onto the board can't be decrypted either.

The recovery path is to repair the original board so the phone powers on, then let you enter your passcode so it decrypts its own data in place. We never work around the passcode or the Secure Enclave, & we don't need to.

The one real limit

If the SoC itself is physically destroyed, the hardware-fused keys are lost forever & the data is unrecoverable. That is a genuine limit, not a sales hedge. Short of that, the same board-repair logic that fixes the 4013 also restores access, the same way our NAND failure & water damage cases decrypt in place under the owner's passcode.

Frequently Asked Questions09/09

Frequently Asked Questions

What is iPhone Error 4013?
Error 4013 is one of the restore errors Apple groups together with 9, 4005, and 4014. Apple's own article says you see these messages if your device disconnects during the update or restore, or if your computer could not tell your device to restore. The message on the computer reads "The iPhone [device name] could not be restored. An unknown error occurred (4013)." Apple's published steps are to update the computer, force restart the phone, reconnect it, and choose Update rather than Restore, then try another USB cable and another computer.
What is the difference between Error 4013 and Error 4014?
Apple does not separate them. Its support article covers errors 9, 4005, 4013, and 4014 together, gives one set of steps for all four, and describes the same condition behind them: the device disconnected during the update or restore, or the computer could not tell the device to restore. If you have worked through those steps on more than one cable and more than one computer and the code still lands, the next move is the same for either number, which is a bench diagnosis rather than another restore attempt.
Can I fix Error 4013 with software?
Start with Apple's steps, because they are free and they clear a real share of these cases: get the computer current, force restart the phone, connect it again, and pick Update instead of Restore. Then try a different Apple-certified USB cable and a different computer. What no software step can do is repair a logic board. Once the cable, the port, the computer, and the retry have all been changed and the code has not, the phone needs to be measured rather than restored again.
How much does Error 4013 recovery cost?
Pricing follows the model tier, not the error code. Pre-X iPhones are $500 and iPhone X and newer are $750. No data, no fee. Free evaluation. No diagnostic charges.
Is the charging port the same thing as the USB data chip?
No, and the distinction changes the repair. The USB data controller IC (Tristar before the iPhone 8, Hydra with the U6300 designator on iPhone 8 through 14) handles the data handshake with iTunes or Finder. Tigris is a charging-IC generation and is not the data controller, so the two do not get swapped in diagnosis. Because they are separate parts, charging can work normally while the data line is dead, which is why a phone that powers up can still fail every restore. A lab confirms which path is at fault with a diode-mode measurement before doing any board work.
If the phone won't restore, can't you just read the memory chip?
Not on a modern iPhone. On A7-and-later devices (iPhone 5s onward, including every FaceID model), a removed NAND yields only ciphertext, because the chip is cryptographically paired to its original SoC and Secure Enclave. Reading it off the board gives a raw encrypted dump with no photos or files. The working recovery path is to repair the original board so the phone boots, then have the owner enter the passcode so the device decrypts its own data in place. No lab works around the passcode or the Secure Enclave; if the SoC is physically destroyed, the keys are lost and the data is gone.
What is iPhone Error 4041?
Error 4041 is a restore or update failure that Apple does not document anywhere in its update and restore error list, so no published cause exists to point at. Apple does publish cable, port, and computer steps for the restore errors it does document, and those cost nothing to run on any failed restore. Beyond that, the number does not identify what is wrong with a particular phone. That comes from measuring the board on the bench.
What is iPhone Error 4042?
Error 4042 is a restore failure that Apple does not document either, so there is no published cause and no published step list for it. It is also not a different diagnosis from 4041; no retrievable source distinguishes the two codes. A phone that keeps landing on either one gets the same bench work: the board is measured to find out whether a hardware fault is stopping the restore, and if one is, it is repaired on the original board so the phone boots and copies its own files over USB.
Does restoring my iPhone erase my data?
Restore does. Update does not. Recovery mode on its own erases nothing; the button you press at the prompt decides. Apple's own instruction for these codes is to click Update to reinstall the software and keep your personal data. Restore clears the device before installing iOS onto it. That distinction is what makes a failing restore dangerous to troubleshoot by repetition: if the attempt you keep retrying is a Restore, the erase is part of it, so the attempt that finally succeeds is the attempt that costs you the data. If the data matters, choose Update, stop the retry loop, and send the phone in. Evaluation is free and nobody can read the state of a half-finished restore off the error code.

Data Recovery Standards & Verification

Our Austin lab operates on a transparency-first model. We use industry-standard recovery tools, including PC-3000 and DeepSpar, combined with strict environmental controls to maintain drive integrity. This approach allows us to serve clients nationwide with consistent technical standards.

Transparent History

Serving clients nationwide via mail-in service since 2008. Our lead engineer holds PC-3000 and HEX Akademia certifications for hard drive firmware repair and mechanical recovery.

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Our repair work has been covered by The Wall Street Journal and Business Insider, with CBC News reporting on our pricing transparency. Louis Rossmann has testified in Right to Repair hearings in multiple states and founded the Repair Preservation Group.

Aligned Incentives

Our "No Data, No Charge" policy means we assume the risk of the recovery attempt, not the client.

We believe in showing the bench rather than just describing it. Open-drive work runs on a 0.02 micron ULPA-filtered laminar clean bench, and we filmed it.

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iPhone showing Error 4013 or 4014?

Run Apple's steps once each, then stop. Every further Restore attempt is another run at the step that erases the phone. Get a free evaluation.

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