What can I say? These guys are the best at what they do. I brought in a 2019 Macbook Pro that suffered from an entire beer bottle spill. At the end of all the repairs, a month later of getting it back, it kept panicking and shutting off with high cpu usage tasks. They then refunded me the repair costs since it was not able to be saved. I ended up also selling it to them for parts and now happy with my Lenovo. My two friends who I also referred are super happy with their services as well. They are also just finished a hard drive recovery and transferred the data to a new hard drive for me. Top notch service and fairness. I HIGHLY RECOMMEND THEM.

Love it .... they are so nice always helpful... i was struggling looking for some hard drive repair...finally found them thank god ..thank you guys for everything

These guys deserve TEN stars. My mother's Mac Air died on a vacation to NYC. Well, we thought it died. Her bag was lost at JFK and the charger was packed (dumb, yes, but there was a major snowstorm and she slept not at all waiting to find out whether or not her flight was canceled). She had important files not backed up. Yes, dumb. But she's 78 and a lawyer 52 years. A lawyer with secretaries who used to do all that stuff. And she is not computer-savvy beyond the bare minimum needed to email and compose documents. She bought a charger at UES Apple (the one on Madison in the 70s). The computer would not charge above 1%. My friend in IT recommended this place. He says it is the ONLY place other than Apple he will allow to touch his many devices, as an Apple consumer since the 1980s. I called Rossman at noon, from the March For Our Lives, and they said they would take a look at it. But before that, I emailed. Sure enough, there was an email back to my mother (she didn't see it). I told them my friend thought the port was corroded and that might be why it would not (the light) turn green or orange. So I trek back to the UES from the UWS to retrieve the computer. Trains a mess. Two hours later I arrived at Rossman and found three others waiting in the tiny store. It's not that small but typical for the area, narrow storefront and a deep space with workspace in the rear. The man took the computer and then charged with his own charger. Voila! All that stress and it turns out the computer is FINE but that Apple sold us a defective charger. Mom never tested it in the store, having no reason to believe Apple would sell a lemon. (Yuk yuk.) The man (whose name I wish I had asked for as we hung out over an hour) transferred her hard drive onto a little metal thing for 40 bucks. Also, Mom's machine is in very good shape, though she needs a new battery at some point. He does not recommend that she buys a new Air, which she was prepared to do. Otherwise, her device is healthy. Quite remarkable for a 2012 that gets heavy usage. Even at work, she uses her Air not a desktop at the firm. We then talked a lot about old vs new Airs and MacBook Pros. My Pro is from 2015, November. He says NEVER to get rid of this device, just to fix it when it gets old, and that the new MacBook Pros suck. He even expects a class action suit to arise as a result of the hybrid of solid state and movable parts. The new Airs are also not great. If they die and you haven't backed anything up, you are screwed. There is NO WAY to retrieve files without making the machine functional. That's because there is no removable hard drive. He's not impressed with the new products and says the best Pro eve made is the one I own (a gift from a dear friend who knew my 2011 MacBook Pro was on last legs). I am a customer for life and when my 2015 Pro begins to age, I'm taking it here. They also sell refurbished Mac Air/Pro and I would trust anything they had fixed and deemed fit to sell. Everyone is so nice. A lot of people came in and the Saturday hours were 12 to 4. A frazzled young woman came in at 4:10 pm and asked if they were closed. "Yes and no," my repairman told her. I love this place and encourage all Apple people to patronize them. The juice place down the street is quite good (a few doors down) and the prices lower than Juice Press and the like (except for the Acai bowls). But they don't have real milk. Just that soy/almond garbage. It's not far from Veselka and the Immigrant Bar. And St. Marks. THANK YOU, ROSSMAN!

Apple should thanks them. Apple should move them to a better location, bigger place and properly give them the tools and resources so that they can be at 110% Cant stand Apple products but it is great to have people that can put sweat and tears to give you top level services even when they are being held down by corporations like Apple. You can rest asure they will try everything to have your Apple product see the light of day again. 100% recommend this place. But I also recommend to stop spend money on Apple if they keep sticking to you. Best place to recover your Data My 2 cents. Salvador Pelaez

These guys were super helpful. They did a data transfer for me from a dead 2011 Mac Air to a 2TB external hard drive. They literally made a clone of my hard drive for only $100. Now when I plug in the external to my new laptop, it's like a beautiful little USB of my entire old computer! So great. Apple Genius Bar WILL NOT do this data transfer for you. They only work on your computer if you can turn it on. Totally useless if your logic board is dead. The Rossman Group are real tech geniuses. They take off the back and do the manual work of examining the physical parts. Definitely go here instead of a brand name store.

I sent in an external hard drive that bricked on me. Its a drive I plug in once a year, dump phone videos, photos, and then back on the shelf til next year. This year I went to free up some space and found the drive wouldn't respond. It had the first 10 years of my daughter growing up and I was freaking out. I had almost accepted they were gone until a friend at work mentioned RRG. I crossed my fingers and sent in the drive, not expecting good news (or some astronomical fee that would force me to put a price on those memories). Instead I got a call a few days after mailing saying not only could they repair the drive, but for a fraction of the cost I was expecting. 10/10 would recommend to anyone needing any services they provide.

For the sake of objectivity, my rating ONLY reflects the quality of the work as requested, however, be warned that the customer experience is a different story.I brought in an iPhone Pro Max that wouldn't power on. A common problem with a simple enough fix. This phone has sentimental value to me due to it being one of the first produced. It was a test unit used by Tim Cook himself and still carried his personal collection of over 250GB of traumatizingly nasty adult videos.The Apple Repair center REFUSED to even attempt a repair and offered only a replacement after much debating. OUT OF THE QUESTION, for obvious reasons. I'm well aware of the quality of Apple's products and know for a fact that dropping it into an industrial shredder is not enough to cause irreparable damage, as they claimed.Ordinarily, I would never bring an Apple product anywhere but an authorized repair center. I am strongly opposed to allowing untrained personnel to risk their lives fumbling around with the internals of such a device, and aside from that, they're unlikely to even be capable of comprehending the intricacies of the design. Without highly specialized tools and training, these amateurs pose a significant danger to not only themselves, but those around them, and to some extent, society as a whole. But I had to make a rare exception.Rossman repair group came recommended by some of the less scrupulous Apple fans I know, so that's where I went.Upon entry, as any discerning iPhone owner would, I looked around for the tell-tale signs of forced labor, underage workers, and a volatile undercurrent of resentment among the employees. Those are the marks of a shop owner that truly understands Apple's methods. Disappointingly, I found none.When they finally noticed my arrival, the desk worker pointed to my companions and said "we don't serve their kind here!" When I requested clarification, he replied "You can come in, but your droids will have to wait outside." I found this odd and somewhat discriminatory, and still to this day don't know how he was able to tell they were Android users. While I try to be tolerant and open minded, they are indeed lesser forms of life so I complied and sent them outside.I described my predicament and deposited the fragments of my phone on the desk. He took it to the back where his co-workers gathered and seemed to discuss it at length.I was elated when one of the staff informed me that they could fix it. I thanked Saint Eugene, patron Saint of tradesmanship and customer satisfaction for guiding me here.I watched as they initiated some sort of summoning ritual. They placed the remains of the phone in the center of a circle. Around the perimeter, a camera, a microphone, a Tesla Enthusiast newsletter, and one gallon of Amtech flux were placed, while members of the staff chanted incantations that seemed to imply that a certain person's manhood or lack thereof was dependent on their ability to complete the repair.It was then he appeared, as if he had been present the whole time. Lewis Rosmann himself approached my phone. Lifting the bottle of flux, he began pouring it on the fragmented components. Only the whites of his eyes were visible as they rolled back in his head. He began speaking in tongues as the flux continued to pour from the bottle, now running off the edge of the table.The smell of brimstone overwhelmed me as heat seemingly fueled by Hell fire issued forth from the nozzle of his Atten hot air rework station in his other hand. The flux had by then covered the entire shop floor as an impossible amount still poured from the container. The Mark of the Beast(SAMSUNG) appeared on his forehead. As he began cursing the name of Paul Daniels, the solder started to reflow and the pieces of the phone drew back together and became one.The shop turned silent, we were at that point ankle deep in flux. For a single instant, I saw a black cat, seemingly above it all, observing, as if he alone made the rules that dictate causality, the beginning and the end. Then..."Fan Spin!" There was a blinding flash as the phone's backlight suddenly illuminated. The cat was gone, flux was everywhere.As I regained my wits I asked him to repeat himself."Fan spin," Rosman said as he returned the iPhone, "that's all that matters."I examined the phone, and the fan was indeed spinning, very impressive considering that iPhones don't have fans.I confirmed the device was fully functional and that no data was lost, and asked how much I owed."$138 and your first born," he replied, which I gladly agreed to, because if you've ever gotten a quote from Apple you'd know that's quite a bargain!So, despite using unofficial, even unothodox tools and techniques, they were able to help me out, and perhaps they can help you too.

I had all of our pictures backed up twice, except for 2017 and 2018. As I was uploading originals to the cloud, my drive died. And there went 2 years, four daughters' middle school and high school memories, and my heart was broken. Two separate repair shops looked at our drive....one of which likely also damaged it further....to no avail. Rossman was recommended by our local guy after he said it was not something he could do. Steve came through. It took time, and patience, and I fully expected for him to give up, but he didn't. He finally fixed it, did it at a price that was way too reasonable, and I now have our memories back. I would unequivocally recommend Rossman. They were honest, fair, and hardworking to the end.

My MacBook Air got dropped in a body of water and stopped turning on. After getting a consult from a different group, they referred me here as they didn't have the right parts to extract the data from my hard drive. Initial consult took maybe 5-10 minutes of waiting before they told me they would be able to extract the data and move it to a new location (which ended up being my new MacBook Pro) for $100. This was versus the $750 Apple was quoting me and they would need me to ship my laptop to them (no thanks). Initially told me it would take one day. The following day when I called to follow up, they mentioned it may take another day, mostly I believe because they were busy. After letting them know I needed my laptop for work they were able to accommodate me and get it done that same day. Overall, quick/easy/efficient/good price point. The only downside to their reputable nature is that they are quite busy. Fortunately for me, my issue was relatively straightforward. But for a more complex issue their turnaround time will likely be slower, so make sure you let them know your time frame and get a time quote in addition to your $$$ quote for your own planning. Thanks! Will definitely return (but hope I won't have to).

Quick fix for the hard drive stops working hardware failure on the MacBook Pro. Quick tip, it's not the drive itself but a problem on the mother board.

My 2017 WD My Passport external hard drive wasn't functioning and made a beeping noise! We went to a nearby PC and data recovery store that couldn't recover the data and they said it was too difficult and they had issues outsourcing because the task is too difficult!! I was in a panic because ONLY THAT HARD DRIVE HAVE MY UPCOMING SEASON PHOTOSHOOT (aka: I'm screwed at work because we need those photos for our FALL 21 campaigns, ads, social media, website - you cannot imagine!!!) So when I went to pick up my broken hard drive, I quietly (more like whispered to the guy in the front so he won't get in trouble naming a competitor) of who can fix this?The guy gave me one name and it was Rossman Group. I actually asked for more options just for backup but he firmly said Rossman Group.So we went to Chelsea and they immediately provided details of the diagnostics and I paid for the deposit. I followed up in a couple days and... I poured MY HEART OUT TO... SOMONE AT ROSSMAN (sorry I forgot your name). I was desperate and needed assurance that my LIFE's work is able to be recovered!! Of course, nothing is guaranteed but I'm thankful for the free 15 min therapy session with a staff.A few hours later, they told me that it's ready for pick up... I was like, "come again???!!!!" They were able to recover ALL DATA with a new shiny hard drive.THEY SAVED MY LIFE. NO AMOUNT OF PRAYING TO JESUS, BUDDHA, GHANDI, MOTHER THERESA CAN EXPRESS MY MOST SINCERE GRATITUDE TO ROSSMAN GROUP. THANK YOU, THANK YOU!

These guys are LEGIT! Don't waste your time with anyone else. I had water damage in a newer iphone and had YEARS of pics which were not backed up. I was given a cost and time estimate reflective of what was on their website. Their service exceeded the high-points of both estimates. It was definitely not a drop-in the bucket cost, but worth the service. I was notified 24 hours later that my data recovery was complete. Unfortunately, my phone was not repairable but that didn't matter much to me anyway. Great service with these guys and glad to find them locally as well. If you're not in NYC- they will coordinate with you.

Sent in a SSD for data recovery for a client of mine. Data was recovered! What else can I say. Thank you.

I was getting an unmountable boot volume error that was just unrecoverable from. It's an old computer that had served me well. It had been SO consistent over the years I had gotten lazy with backups and was nowhere near current. I was given a quote after diagnosis for recovery of data place on a new external drive. I told them specifically what folders to aim for and as it turned out the were able to recover the entire root structure in the format I requested so I just need to copy my old document, video, picture and music files onto a new computer I purchased as a replacement once I got the bad news of its passing. What rocks is that I now have my files back. AND a new external hard drive to use as my backup and a reminder to never forget that lesson. (Can you say automatic back ups?) Thanks Kevin and crew. Oh... and they said it was easier than expected and reduced the quote to reflect the time they saved on the easier recovery.Lastly, they were kind, listened, timely for this kind if work which is very time intensive and had a very conscious "no contact" in and out process that is SO appreciated at this time. Thanks again!!!

I was a LaCie user for four years when an accidental drop from my desk resulted in LOSING all access to my drive. So much for the "durable" orange protective casing. All of my client's projects and years of work lost in a second. I was desperate and like many others, immediately googled and youtubed as many solutions as I could find. I tried everything short of breaking the manufacturer seal. As it turns out, dropping a LaCie while it's running can sometimes damage the internal heads that read your data. Your options are a deadly 50/50 chance of success DIY or Rossman. I needed to know I had done my best to recover all the data so I sent my drive to Rossman. They were incredible from the start. In my panic I sent my package to the wrong address, THEY PICKED IT UP FOR ME. They informed me every step of the way where they were in the process of recovering my data. 5 weeks later and I just received my drive back with 95% of everything on my LaCie. If you need your data recovery done right choose Rossman.